why would a lawyer want live chat on their website

Why law firms need web chat Make your firm more approachable For new or prospective clients, contacting your law firm with a legal matter can be intimidating. Live chat helps relieve that anxiety.

Full Answer

Can a lawyer text you?

Generally, targeted solicitations to non-lawyers, non-family members or close friends, or non-former/current clients, is prohibited. However, most state bars allow attorneys to send general solicitations advising the public of their availability for work.

Why would a lawyer contact me?

It could be that you are a witness to some event that they represent someone else for, they could represent a creditor of yours, or many, many, many other reasons.

Should a lawyer have a personal website?

In the case that you law firm doesn't have a website, you're likely leaving a lot of money on the table. However, having a website is only the beginning of how you can establish credibility and trust with prospective clients. Having a well-designed, modern website with crisp, professional photos is important.

Is an email from a lawyer legal?

Attorney-client privilege only protects confidential communications between a lawyer and a client made for the purpose of obtaining legal advice or services. Inherent in this idea of confidentiality is that there must be a “reasonable expectation of privacy” to the communication.

How often should your lawyer contact you?

Once a month is a good rule of thumb if things are slow, but if you are preparing for trial or in my case an administrative benefits hearing, the contact with you and your attorney should be more frequent and specifically scheduled.

What is unethical for a lawyer?

Attorney misconduct may include: conflict of interest, overbilling, refusing to represent a client for political or professional motives, false or misleading statements, knowingly accepting worthless lawsuits, hiding evidence, abandoning a client, failing to disclose all relevant facts, arguing a position while ...

Can a lawyer have a website?

So the answer is that Lawyers or Advocates can have their own website but it should adhere to the rules of the Bar Council and must only contain the particulars allowed by the Bar Council. Further such website should not be used as tool for seeking clientel.

What is a Privacy Policy for a website?

A Privacy Policy is a statement or a legal document that states how a company or website collects, handles and processes data of its customers and visitors. It explicitly describes whether that information is kept confidential, or is shared with or sold to third parties.

What should I put on my law firm website?

Here are a few pages all law firm websites should include:A home page with a compelling value proposition.An engaging About page.A professional and compelling law firm logo.Professional attorney bio pages.Practice area power pages.Content, including a blog, FAQ, etc.Reviews and testimonials.Contact page.More items...•

Do lawyers charge for answering emails?

Yes, lawyers can charge you for emails.

Is an email to a lawyer confidential?

Don't assume that an email you send or receive at work will be protected against disclosure and use in a lawsuit. To be protected by the attorney-client privilege, courts have always required that an individual have a reasonable expectation that communications with his or her attorney will be private and confidential.

Do emails hold up in court?

This is a question of concern to many who frequently deal with contracts or imagine that they soon will be, and the answer to this question is yes, emails will generally be considered by courts to be legally binding, and although there may be some exceptions, to play it safe, one should always assume that a contract ...

What Attorneys Say about Live Chat for Lawyers

Peter Gorton, an attorney in New York State, explains in this video how well Live Chat for law firm websites has worked for him. Could Live Chat double your new cases from your law firm’s website? Listen to this lawyer’s experience.

How Live Chat Helps Law Firms: A Conversation Starter

You put your phone number on your website so prospective clients will call you. You probably also use online forms people can fill out.

So How Does Live Chat Work for Law Firms?

After testing a variety of providers, with both live operators and chat bots, Firmidable has partnered with Ngage Live Chat, a company that’s been hosting Live Chat services since 2008. They’ve handled more than 6 million chats.

But Will Your Law Firm Get Qualified Leads from Live Chat?

A key to the effectiveness of Ngage Live Chat is that the system only passes along qualified leads.

How Live Chat Turns Website Traffic into New Cases

Doug Cardinale from Firmidable suggests law firms think of Live Chat as their virtual equivalent of a sales rep on the floor of a retail store.

Immediacy

People who need lawyers have a sense of urgency and respond to instant gratification. The opportunity to speak to a lawyer online for free in real time is invaluable.

Distinction

Because of the saturation of the legal market, it’s important to set your practice apart. A lawyer hotline online gives your practice a point of distinction.

Rapport

Setting up an online lawyer chat gives your practice the opportunity to develop a rapport before clients even step in your door. It engages clients and establishes a relationship.

Increased Conversion Rates

An online lawyer live chat converts web traffic into clients. It grabs their attention and keeps them from clicking away.

Offering Online Lawyer Chat Is a Notch Above

Anything that helps turn potentials into clients is worth taking advantage of. Online lawyer chat provides immediate feedback and distinguishes your practice. It makes the most of visitors to your site.

Why do lawyers use live chat?

One of the major benefits of having a live chat service on your law firm website is, you no longer need a multilingual team of staff to cater to a geographically spread client base. Live chat uses online tools like Google Translate to effectively answer inquiries in all languages.

What is live chat in law?

When embedded into your law firm’s website, live chat services can help you better understand your website visitors. These services can track behaviors, including geographic information, web-browsing patterns, identification information, and historical information like visit time, chats durations, etc. Based on all this information, you can have an AI-powered, personalized conversation, proactively with your visitor before even the visitor clicks the ‘chat option’.

Is live chat secure?

As all law firms are governed by an attorney-client confidentiality clause, you need secure and reliable legal assistance between all correspondence. Fortunately, live chat software follows state-of-the-art security protocol with HIP AA, GDPR, PCI-DSS compliance, and a data encryption facility with 24/7 uptime.

Why do lawyers use live chat?

For law firms, this functionality can be used to easily vet potential clients based on the questions they ask . Qualifying opportunities can be sent to a lawyer for a more thorough discussion of a potential case, while those with more general inquiries can get a satisfying answer to their query in very little time.

Why is live chat important?

Live chat helps small firms maintain that reputation with fast and helpful responses, without getting caught in the weeds of vetting every individual prospect. This means your team can focus on practicing law while still being responsive to every potential client. The value of great customer service cannot be overstated in the legal realm.

What is the most popular contact channel among millennials?

Research shows that live chat solutions are one of the most popular contact channels among millennials. With this generation now firmly in the forefront of the world’s economy, their legal needs are sure to grow with them. Lawyers who use live chat, can connect with legal consumers who need help quickly. That’s important because our most recent U.S. Consumer Legal Needs Survey indicates that the first lawyer a person contact is usually the one they end up hiring. So, presenting this easy-to-use option will likely earn you more potential clients.

Can you always be on the job?

Having a live chat contact method allows potential clients to get in touch with your firm at a time that is convenient for them. This always-on, service can deliver opportunities that you might otherwise miss out on.

Way More Pros than Cons with Live Chat

All of these questions above, and more, are most likely plaguing you when you think about adding Live Chat to your law firm website. Don’t worry, we all have the same doubts and questions.

Four Reasons You Want Live Chat

If a potential client is in the market for an attorney because he or she is faced with a legal issue, then that person will most likely want to get as much information right away as possible.

Get a Professional Digital Marketing Company, Like Oamii, On Board for Live Chat Help

Oamii is laser-focused on digital marketing for law firms . Let us help you with Live Chat and other online marketing services. We dedicate ourselves to optimizing your legal web design to deliver quality content to bring in new business. We have the tools and the team to make sure that your brand, your webpage, and your firm are top-of-mind.