how to interview a prospective client as a lawyer

by Hillary Wolff 6 min read

Conducting the lawyer-client interview
  1. Make the client feel comfortable. ...
  2. Observe non-verbal communication. ...
  3. Listen, listen, listen during your initial consultation. ...
  4. Integrate with your practice management software. ...
  5. Track potential clients by their stage in the client intake process.
•
Oct 4, 2021

What three questions should a lawyer ask of their clients?

It's also important to determine if you're providing the experience that potential clients want and expect from their attorney.
...
Empowering prospective clients
  • How much experience do you have in this area of law? ...
  • Do I have a case? ...
  • Do you offer payment plans? ...
  • What happens if I lose? ...
  • Why are you the right lawyer for me?
Feb 5, 2020

What are some questions an attorney might ask a new client?

What Questions do Lawyers Ask Their Clients?
  • What is your case about? A lawyer will want to know every single detail of your case. ...
  • What do you hope to accomplish? ...
  • How do you want us to communicate? ...
  • Why did you choose me? ...
  • Are you comfortable with my rates?
Nov 28, 2019

How do you start a client interview?

Begin by introducing yourself and shaking hands, then engage in a bit of small talk. Use this opportunity to get to know your client and let her know that she can trust you. Trust building is vital at this early stage, so explain that whatever the two of you discuss will be strictly confidential.

What questions should I ask in a first client interview?

Here are nine interview questions you should ask potential clients and why asking them matters:
  • #1: Why did you come in today? ...
  • #2: Have you ever worked with an attorney before? ...
  • #3: Why did you decide to pursue this matter? ...
  • #4: How can I help you? ...
  • #5: Tell me about your case.
•
Oct 28, 2019

What are the questions asked in client interview?

Potential Client Interview Questions to Ask
  • Before we started working together, what were you trying to do? ...
  • What did you want? ...
  • What are your expectations? ...
  • What was your fear? ...
  • How did the other people involved in the decision all feel about this? ...
  • What is your overall budget and projected starting date of the project?

What questions should a lawyer ask?

Questions you might ask your lawyer
  • Do I have a problem that can be resolved by law?
  • What legal risks am I facing?
  • What documents do I need to support my case?
  • Do I need statements from witnesses?
  • What are my options for resolving the dispute out of court?
  • How can I settle the case?

How do lawyers conduct client interviews?

Conducting the lawyer-client interview
  1. Make the client feel comfortable. ...
  2. Observe non-verbal communication. ...
  3. Listen, listen, listen during your initial consultation. ...
  4. Integrate with your practice management software. ...
  5. Track potential clients by their stage in the client intake process.
•
Oct 4, 2021

How do you answer a question like a lawyer?

Do Not Exaggerate. Specifically, do not make over-broad statements that you may have to correct. Be particularly careful in responding to a question that begins “Wouldn't you agree that . . .?” The explanation should be in your own words; do not let an attorney put words in your mouth. Explain your answer if necessary.Mar 3, 2014

What is the initial client interview?

In the initial client interview, you should give the client the opportunity to fully explain the facts, as well as their interests in resolving the dispute. Don't cut off the client. The interview is an opportunity to build a relationship of trust as well as to obtain necessary facts.

Why would a good lawyer not tell a client how their case will come out at the initial consultation?

Why would a good lawyer not tell a client how their case will come out at the initial consultation? A good lawyer knows that every case is different and without doing research. A good lawyer will not guarantee the outcome of any case.

What are the objectives of a client interview?

Client interviewing allows you to develop the skills needed when conducting a legal interview, such as how to establish a relationship with the client, how to identify the nature of the legal problem and then how to obtain the relevant information from the client in order to reach a potential solution.

What is the purpose of a client interview?

The purpose of the client interview is to obtain as much information in respect to the situation presented by the client. A second purpose is to sell the attorney’s services. In order to convince the client to retain the attorney, it is necessary to gather as much information as possible about the issue presented by the potential client and ...

What information should be gathered on every client and potential client?

Information to be gathered on every client and potential client includes everything needed to contact the client. The interviewing attorney should obtain not only the name and address of the client, but also place of employment, home, office, and cell phone numbers, e-mail address, and fax access.

Does UCC apply to real estate?

The UCC does not apply to leases of real property. Other actions under the UCC involve collections on negotiable instruments, funds transfers, letters of credit, bulk transfers, title documents involving bills of lading and warehouse receipts, transfer of investment securities, and secured transactions.

What is contingency fee?

In personal injury plaintiff claims, the attorney usually takes a contingency fee, a fee that will be paid only if the attorney is successful.

Is it a good idea to communicate with clients?

A one-size-fits-all approach to communication with clients is usually not a good idea. Some will want copies of everything sent via snail mail, others will appreciate regular emails or texts with case updates, and some clients will want to speak to you in person or via phone. Frequency must also be determined – daily, weekly, monthly, or as needed.

Why do people retain lawyers?

Legal clients choose to retain attorneys for many different reasons – to recover damages, right a wrong, enter into a contract, obtain a divorce – and it’s important to find out what your client is hoping to accomplish.

What is the first step in the client acquisition process?

The first step in the client acquisition process for legal professionals is usually the initial client interview. Here are nine interview questions you should ask potential clients and why asking them matters:

Raising the Odds in Your Favor

During that first meeting with a prospective client, how will you manage the conversation to raise the odds of being chosen? Begin with the only evidence that you have. Out of all the lawyers who work in your practice area, she chose to interview you. Why?

Can She Hire You?

Now it’s time to test whether or not she can hire you — not if she will, but if she can, that is, if it’s an action she can get comfortable with.

What are client intake interview questions?

Client intake interview questions are part of a screening process lawyers, attorneys and paralegals use to evaluate potential clients. Private attorneys, corporate attorneys and attorneys working in law firms often use intake questions to learn more about a client's case, goals and desired outcomes.

Benefits of asking intake questions

Using the client interview before accepting new cases is essential because it allows you to better understand how you can help potential clients and whether your law services are suitable for their specific needs. Consider several more benefits of using intake interview questions to evaluate potential cases:

11 example client intake interview questions

The following examples include common intake questions attorneys may ask potential clients during their screening processes:

What is a follow up interview?

The follow-up interview is intended to make sure certain things have been done or to decide another way or a further way to proceed in the matter. Legal interviewing is a learned skill. You must make the client feel comfortable enough to reveal very personal information to a stranger-you.

What happens if you are unprepared for an interview?

If you are unprepared, the client will pick up your uneasiness, and the tone of the interview will not be conducive to your purpose. Setting the Appointment. The first step, of course, is to set up the date, time, and location for the interview.

What is the purpose of an intake interview?

The purpose of the intake interview is to identify the client’s problem and gather sufficient information to enable the attorney to seek a solution on behalf of the client. The follow-up interview is intended to make sure certain things have been done or to decide another way or a further way to proceed in the matter.

What is the responsibility of a paralegal?

Along with the attorney, the paralegal has a responsibility to protect the legal welfare of the client: A paralegal shall maintain the highest standards of ethical conduct.

image