Most of us have experienced a dropped call at some point. You picked up a phone call only to find that a few seconds (or even minutes) later, the line has gone dead, and the voice at the end of it is nowhere to be heard. Now, unless someone has decided to hang up on you (we won’t ask why), this usually means that your call dropped.
Don't let a dropped call (which is almost always preventable!) be the thing that ruins a customer relationship. Dropped calls are a pain. Nobody can deny that. And persistent dropped calls can start to do real and serious damage to a business.
If you’re using a VoIP service or cloud phone system (i.e. not your phone's own built-in calling ability) and experiencing dropped calls, there are a few of ways to do a little troubleshooting on your own. Spoiler alert: Most of these are going to be related to your Wi-Fi network since you're making these calls, well, online.
Another thing that can happen when dropped calls become a persistent problem is what we call “the productivity plunge.” Call failures aren’t just bad for outgoing communications. They can have a severe impact on employee productivity too.
If you keep having problems with dropped calls, there’s a good chance the problem lies with your cell phone. Calls are sometimes dropped if your phone is operating on an old version of the software. If you haven’t updated your software in a while, it can start interfering with core functions like call quality.
Customers—and potential customers—can’t reach you. When dropped calls happen regularly, it means your customers—and prospective customers—can’t reach you . Now, if this happens once in a blue moon, you don't have to worry as much. The customer can just call again, hopefully, with better luck.
(If you've had problems taking a call while on the subway or an underground train, you know what we're talking about.) Hills, valleys, and mountains interfere with radio waves.
And the weaker the signal, the more likely you are to experience a dropped call. A typical cell phone can reach a cell tower up to 45 miles away, but this depends on the cellphone network. For some networks, the maximum distance can be significantly lower.
Worst case scenario, if your computer or phone keeps dropping calls, you might have to transfer to a wired connection using an ethernet cable. This will make sure that you can enjoy reliable, fast Wi-Fi speeds—and quality calls to match.
One dropped call in a while may not matter so much, but if they're happening consistently, it'll hurt your business. Don't wait until it impacts a deal or your customer experience to fix it.
The cool thing about booster devices is that they can bypass both natural and human-made signal obstructions, even in poor cell signal areas. As long as there is an existing signal in your area (it can't work if there's no signal at all to boost), the cell phone signal booster will be able to enhance it. 2.