To dispute your bill, contact your service provider. Often a simple phone call to your provider can save you money. If your dispute is not resolved in this manner, you can seek to have your dispute resolved through arbitration or by filing an action in a small claims court. Steps.
If calling your service provider has not resulted in a satisfactory outcome, you can seek to resolve your billing dispute through binding arbitration. Cell phone contracts in the United States generally contain a provision allowing for binding arbitration.
Request a credit. After explaining the issue to the customer care specialist, request that she waive the charges in dispute. If the disputed charge is there because of a fault on the part of the service provider, she should normally waive the full amount. If the charges in dispute are due to an oversight on your part (e.g. you forgot to sign up for an international data roaming plan and used your cell phone data abroad), then the provider may issue a partial courtesy credit.
If you are disputing a charge, you may be happy with a partial reduction of the charge or you may feel that the provider must remove the charge completely. If the charges you are disputing are valid and are there due to an oversight on your part, be reasonable in your expectations and remember that you may only receive, at best, a partial credit.
If there are charges on your cell phone bill that you do not recognize, and you believe these charges are not legitimate, you have the option of disputing your bill with your service provider. Alternatively, you may recognize the charges or the charges may be legitimate but you may still believe that disputing those charges could result in your ...
If calling your service provider does not yield the desired result, consider taking your claim to a small claims court. A small claims court is part of the state court system in the United States. In this court, a person can sue for monetary damages up to a certain amount stipulated by state law.
In Illinois, e.g., to initiate a small claims lawsuit, you must visit the courthouse where a small claims clerk will provide you with the necessary forms (i.e. a summons and a complaint form) to initiate the lawsuit. You can find a useful repository of all the rules on small claims in every American state and links to the official government websites that contain information on how to file and what forms are required in your particular state by visiting this website .
If you receive a surprisingly high phone bill, the first thing to do is look at the bill line by line.
If you’ve signed a joint contract with someone else, you’re both responsible for paying the bill, regardless of who’s used the service.
If the provider sends a text message to a device user who is not authorized to consent to additional charges, asking for consent to continue incurring charges over the cap, that is not sufficient.
Under the Wireless Code, your provider must limit data overage charges when they reach $50 within a single billing period, unless you explicitly agree to pay additional charges. If you are on a shared or family plan, only the account holder or someone they authorize can consent to any additional charges.
Roaming charges apply to voice calls, text messages, picture messages and data that you receive or send when you’re roaming. You can incur roaming charges simply by leaving your phone turned on while travelling outside your home network — some smartphone apps automatically send and receive data even if it doesn’t look like your phone is doing anything.
If your phone was lost or stolen and someone else runs up a big bill on your phone, you’ll usually have to pay for the use of the phone up until when you notified your service provider that the phone was missing.
Your provider must limit data roaming charges when they reach a cap. Your provider must limit data roaming charges when they reach $100 within a single billing period, unless you explicitly agree to pay additional charges.
Check your cell phone contract - it may restrict you to arbitartion with them, not suing them in court, thanks to our very pro-big-corporation U.S. Supreme Court. That may make it harder for you to find a lawyer to pursue the company. As for what private information was disclosed and how it damaged you, you need...
The type of attorney you need is one who practices in the area of consumer law, also known as consumer rights law. Go to www.consumerlaw.org and check their membership list to find someone practicing in your area. Good luck to you.
If you’ve received a bill from your attorney that you feel is unjust, then you can dispute the bill without having to take your lawyer to court. Before disputing your bill, review your initial fee agreement, which should include details on how often you’ll be billed and what the rates will be. Then, review your bill in light of the fee agreement, your own records, and your understanding of what your attorney has done. Try to pinpoint areas where you feel you were overcharged or discrepancies in times or services. Instead of formally disputing your bill right away, call your lawyer and ask them to review and explain the bill. If you still disagree with your bill, write your lawyer a formal letter explaining which fees you're disputing and why. If this doesn't work, check with your state or local bar association to see if they offer free arbitration services. To learn how to prepare for an arbitration hearing, keep reading!
If there is more than one item you want to dispute, you may want to format them in a bullet-point list. Identify the charge you dispute specifically and provide a brief description of why you dispute it.
Look for an attorney who is experienced in handling attorney's fees disputes. Make copies of any documents related to the fee dispute to take with you to the hearing.
With mediation, a neutral third-party works with you and your attorney to come to a compromise on the dispute, but he or she doesn't make any decision on the matter. If you choose arbitration, on the other hand, you will go before an arbitrator – typically another attorney or a retired judge – who will listen to both sides and make a decision.
On the subject line of your letter, include the date of the bill you're disputing and the case name, if any, that relates to the services for which you were billed.
Ask for a detailed accounting. If your bill doesn't go into detail regarding the charges, you should ask the attorney to provide you with one so you can better understand the charges.
The mediation process gives you a little more control over the final outcome than arbitration, because the mediator doesn't have the power to dictate a resolution to the case.
An attorney you know or have worked with before may be able to refer you to an attorney who has experience in consumer law.
Low income consumers may qualify for legal aid. Find an office in your state here.
Some attorneys may also offer free services, or charge a reduced fee. There may also be legal aid offices or legal clinics in your area that will offer their services for free if you meet certain criteria.
Never leave your originals with anyone. It will be helpful for your attorney to review copies of letters you have received from the debt collector, as well as any copies of records you have kept of phone calls, letters you wrote to the debt collector, or other communications. Read full answer.
Cell phone fraud occurs when a person uses, tampers or manipulates your cell phone or your cellular service, without your permission.
If you think you have been a victim of cell phone fraud, it is very important that you speak with an experienced consumer lawyer to make sure you aren’t held liable for any fraudulent charges. A consumers’ rights lawyer also can help you seek any possible remedies and represent you in court if necessary.
To protect yourself against subscriber fraud, be very careful when giving out your personal information. Make sure you only give out your personal information to legitimate businesses. To protect yourself against cloning, find out if your service has authentication services that prevent fraud.
Cloning fraud: someone copies the electronic serial number and telephone number of your cell phone, which lets them make a duplicate cell phone and the calls on that cell phone are then billed to your cell phone.
Make sure to appear, and if the cell phone provider does not appear at your small claims hearing, you will receive an automatic default judgment against the company and can collect on your refund accordingly.
Before the hearing, the judge will ask the litigant and the cell phone provider's representative to present evidence for their cases. A judge will ask the litigant why they started the lawsuit and ask the cell phone provider to give their viewpoint; they may ask to keep the physical evidence or they may give it back to both parties after studying it.
Nevertheless, the fees will be relatively inexpensive. For example, if the lawsuit is in California, the litigant will pay $30 to $75 to file in small claims court. Consumers who can't afford the fees can ask the court to waive them.
The litigant will not learn if they've won right away – they'll get the judge's decision through the mail in a few weeks or months. If the cell phone provider doesn't appear in small claims court, they will likely win the case by default. The judge will verify that the litigant served the cell phone provider, no one on either side requested a postponement, and evidence exists supporting their case. The court will then award the default judgment to the plaintiff.
Give the phone service provider a few days to respond (such as 10 to 14 business days). The customer should state that if they don't respond in that time, they intend to sue in small claims court.
The process is generally faster in small claims court than it will be in other courts. In California, it takes about 30 to 70 days to schedule a hearing after filing the lawsuit.) Finally, small claims court doesn't generally allow lawyers, which keeps costs at a minimum.
Try to use all other avenues in order to resolve your problem. When on the phone with customer service, keep asking for a manager or supervisor. If they are of no assistance to you, start contacting the higher-ups within the company. Before filing a lawsuit, file a Better Business Bureau complaint (see Resources) and see if your issue can be resolved through them.
Don’t pay. If you just ignore the bills you will be sent to collection. Then the collection agency will send you notices and ultimately they will phone you repeatedly. T
How does one challenge the charges on a hospital bill? The first thing is to know what each line item of the hospital bill signifies and its relevance to the services that were actually delivered. Having accomplished this, then start a search for what is known in the industry as the customary and reasonable charges for each line item. More likely than not, the line item prices are usually competitive, plus/minus 10%.
If you just ignore the bills you will be sent to collection. Then the collection agency will send you notices and ultimately they will phone you repeatedly. They will also notify the Credit Bureaus and this debt will lower your credit score. Finally, if the debt is large enough they will sue you. If successful they could garnish your wages.
The first thing is to know what each line item of the hospital bill signifies and its relevance to the services that were actually delivered. Having accomplished this, then start a search for what is known in the industry as the customary and reasonable charges for each line item.
The insurance carriers and hospitals tend to be protected by the court system, while the individual, employer, and doctor continue to get squeezed. Are you fighting the providers and debt collectors? Are you fighting fraudulent charges that should never exist? Are you simply fighting the lack of transparency?
If that is true and your insurance has a contract with the hospital that charges must have claims within a certain time, that bill MUST be written off by the hospital. The insurance company should have gone to bat for you. If there is no contract between them, this is bad business but you are likely on the hook. I would ask for an itemized bill, dispute their practices in a formal letter, and represent your own case in small claims or get a lawyer that specializes in medical matters.
Very unsuccessful. I never lowered a bill because of a lawyer. Generally if a lawyer is involved the patient is involved in a lawsuit over injuries such as an automobile accident. In my state, the doctor sends the lawyer a lien letter (he has automatic right to a lien if the injuries resulted from the accident and the patient wins a judgement). So the patient not at fault in an accident gets hurt. He has medical bills he cannot pay. His insurance may pay (but will put a lien on the judgement, as will all doctors).