what is a lawyer client conference call

It is important to identify exactly what is an attorney conference calling system. These systems allow an attorney or a law firm to converse with several people at one time no matter the location. It puts you in the position to multitask and to record conversations with your clients.

Full Answer

Why choose our conference calling services?

We specialize in conference calling services for attorneys and other legal organizations. Our competitive rates plus our award winning features such as free conference recording are used for client meetings, depositions, and more. Our standard features allow you to conduct professional conference calls and depositions.

What should you do when you receive a call from a client?

If you receive a call you cannot take at the moment, make a note to return it as soon as possible. Keep calls short. This is a part of setting expectations with your clients beforehand. Take control of the call as soon as it begins. If the client needs to discuss a lengthy matter, schedule an appointment. Stick to the details and be concise.

What are the best practices for video conferencing in law firms?

When using video conferencing in your firm, follow these best practices: Use video calls where appropriate. Not all conversations are appropriate for video calls. Routine check-ins, quick question and answer sessions, and case updates that don’t involve serious action are perfect times for a quick video call.

How do I schedule meetings with my clients?

Stick to a set timeframe. Schedule your meetings so your team knows you’re unavailable, but also stick to a set timeframe just like you would with an in-person meeting. This helps protect your and your client’s time.

What is considered a conference call?

A conference call is a telephone call in which someone talks to several people at the same time. The conference call may be designed to allow the called party to participate during the call or set up so that the called party merely listens into the call and cannot speak.

How do you prepare for a conference call?

12 Tips on How to Conference Call Like a BossPick someone to head up the call. ... Create an agenda. ... Make sure everyone can get on the call. ... Select a quiet background. ... Log on early. ... Start the meeting on time. ... Introduce everyone. ... Pay attention.More items...•

How do you start a conference call with a client?

Setting Up a Conference CallCreate a conference call account if you don't have one.Select appropriate dial-in numbers for your callers.Pick a date and time for your conference.Send a conference call invite.Dial into your conference at the appointed time.Start your conference!

Why would a law firm be calling me?

It could be that you are a witness to some event that they represent someone else for, they could represent a creditor of yours, or many, many, many other reasons.

What are the do's and don'ts of conference calling?

During a conference call you want to choose a quiet location. You don't want to be the person that has the loud noise in the background. You also don't want to get distracted during the call and when you are called on, you ask them to repeat the question.

What is the purpose of a conference call?

A conference call is a telephone call involving multiple participants. Also known as a teleconference, people invited to the meeting can join by dialing a number which will connect them to a conference bridge. These conference bridges act as virtual rooms that allow several people to host or join meetings.

What do you say when joining a conference call?

Welcoming participantsHi … (name) you're the first one to dial in so let's wait for the others.Hello. This is … Peter from Hamburg.Good morning Peter. Thank you for joining us today.Hello, who has just joined the call?… (name) is also on the line.I just wanted to let you know that …

How do you introduce yourself in a conference call examples?

I'm [name], and I'm [professional title] at [name of company], which means I [basic explanation] and I'm excited about [your reason for being at the event].

What do you say at the end of a conference call?

When the conversation seems to be wrapping up, say, "Thanks for your time, everyone!" When someone on the phone responds with "yes, thank you, too"/"this was great"/"have a good day"/"I'll call you to follow up, Devon," say, "Cool, talk soon!" Whatever specific words you choose, decide on two closing statements.

How do you know if you're being scammed by a lawyer?

Some common signs of a scam include:Payment needs to happen quickly. You can't ask questions or get clarification.It's an emergency. Someone may threaten you or your loved ones.Requests for money usually happen over text, email or phone.The person contacting you is not someone you recognize.

Do lawyers call people?

A: Yes, an attorney can contact you but you have no obligation to speak with them. If you believe you are at risk of being accused of a crime, you should contact a criminal defense attorney to discuss the details of the matter. If you are contacted by law enforcement at any point, do not make any statements.

Can debt be sent to collections without notice?

Yes, a debt can technically be sent to collections without any notice. In some cases, you might not realize the debt is in collections until you check your credit report. Sometimes, you might not realize you owe the debt at all. One common example of this is medical debts.

What are the features of a conference call?

If you’re looking to invest in a conference calling service for your law firm, these are the features you’ll want included. 1. Branded Greetings. Branded greetings are a great way to personalize every phone meeting with original and professionally-recorded custom greetings for conference calls.

Why is it important to have multiple people on a single call?

That’s why it’s important that whatever conference calling service you invest in allows for seamless multi-channel communication.

How to build credibility among law firms?

One of the best ways to build credibility among your law firm’s clients is to provide an official, dedicated conference call line for all of your phone conference meetings. With Branded Bridge Line you can choose one or multiple dedicated phone numbers:

Why add a billing code to every conference call?

You can add a unique billing code to every conference call in order to bill the right clients for the correct amount of call time.

Why record conference calls?

Record your conference calls so relevant parties can listen in at a later time, online or over the phone.

The needs of the Law Firm

Fifty percent of the conferencing companies that cater to the legal industry seem to offer services which essentially are business conferencing services.

Attorney Staff Friendly

Our online portal consists of just one page. Your one-page portal allows you to quickly create ad hock conference rooms complete with client matter billing codes.

Same Technology

ClientMatterConference uses exactly the same bridging technology as AT&T with fiber optic networks wherever possible.

Attorney Conference Call Competitive Rates

Soundpath Legal by PGi Legal Rates — Soundpath Legal’s Global Meet Audio plan starts at $19 per month, which includes 300 minutes of VoIP or toll minutes. If you want to provide participants with a toll free access number, you’ll pay an additional 7 cents per minute per participant.

Why do lawyers have conference calls transcribed?

Having a conference call transcribed to a text file allows a lawyer to circulate a summary to any related parties in a legal case. Our experienced team can translate your your conference call after completion so that you have access to a file that is detailed and can be accessible at any time.

How does a conference call center work?

In many situations there is a requirement that the conference call center organize the call and bring the participants in directly. The operator will have the a list of all participants with a name and phone number. The operator will directly call each defined person on the list and add each participant to the scheduled call. The Lawyers organizing the call can include special instructions with client-defined settings, including the following: names and phone number of each person to be connected, time to connect each participant, order to connect each participant, and a matter number.

How to help clients with legal issues?

This doesn’t mean you should ignore the truth about a client’s case or legal concerns. Instead, during communication, try to keep a positive attitude and atmosphere. It will help your clients feel at ease during stressful situations—a highly valuable deed to accomplish.

When to use communication guidelines for law firm?

After you create law firm communication guidelines for you, it’s time to use them when setting communication expectations with each new client. In the very first meeting, outline what your client can expect from you. Answer questions such as:

How to use video conferencing?

Video calls and conferencing are increasingly popular, especially for attorneys who serve clients in various locations. When using video conferencing in your firm, follow these best practices: 1 Use video calls where appropriate. Not all conversations are appropriate for video calls. Routine check-ins, quick question and answer sessions, and case updates that don’t involve serious action are perfect times for a quick video call. 2 Test your video conferencing tools ahead of time. The way you present yourself on your video calls makes an impact on your client. Test your technology ahead of time to ensure technical difficulties don’t muddy the waters. 3 Choose your setup carefully. Take your calls in a quiet place without background noise and distraction. If you work in an office, designate a space for calls where others won’t overhear the information you’re sharing with your client. Remove any client information from view. 4 Stick to a set timeframe. Schedule your meetings so your team knows you’re unavailable, but also stick to a set timeframe just like you would with an in-person meeting. This helps protect your and your client’s time. 5 Use a headset, high-quality microphone, and excellent video call software. Video quality matters while speaking to your clients. Use a headset and a high-quality microphone to ensure both you and your client can hear properly. Choose a video call software that’s reliable and easy to use for both parties.

What is client portal?

A client portal is a safe and secure place for you and your clients to share files, organize and manage tasks and events, chat, brainstorm, and plan. These portals keep all communications in one place and are easy for clients to access. Above all, they increase your availability to your clients in a way that enhances the client experience.

How to keep clients updated?

Keep your clients updated so they never have a moment to question your progress. Set goals alongside your client. Involve your client in the goal-setting process. Understand what your client wants from you and set expectations. This way, your client knows what to expect from the very beginning. Sweat the small things.

How to run a successful law firm?

Encouraging team communication. Running a successful firm is a team effort. Encourage team members to communicate with one another and often. There’s no such thing as too much information when it comes to client work. Schedule law firm meetings often to collaborate.

How to listen to a client's concerns?

Practice active listening. Instead of listening to respond, listen to understand. Listen closely to your client’s thoughts and concerns until they’re finished. Then, ask questions to gain a better understanding.

Why do lawyers schedule calls?

They schedule calls by appointment because it's the only proven way to avoid most telephone tag. Feel good you have selected an organized lawyer. The merits will be where the evidence takes him.

Do lawyers have to have a phone tag?

Lawyers tend to have busy schedules, so they generally will set a time to speak with people. This way they can avoid playing phone tag. The lawyer could be telling you that you don't have a case or the lawyer could be telling you that you do have a case. The fact that he scheduled a call does not suggest either one is more likely...

Welcome To Attorney Conference

We specialize in conference calling services for attorneys and other legal organizations. Our competitive rates plus our award winning features such as free conference recording are used for client meetings, depositions, and more.

Conference Call Service Features

Our standard features allow you to conduct professional conference calls and depositions.

What is virtual meeting?

Virtual meetings, the current way to communicate and work together, come with obstacles that are absent in face-to-face meetings. “People consider virtual communication less productive than face-to-face interaction,” as Keith Ferrazzi writes in Harvard Business Review. It’s common for people to “feel confused and overwhelmed by collaboration ...

What are meeting norms?

Meeting norms for groups are agreements on behaviors that: (1) set the tone; (2) generate all data relevant to discussion; (3) encourage robust, data-based discussions that lead to decisions; and (4) generate decisions that the people assigned to the project are willing and able to implement.

Why do virtual meetings work?

Successful virtual meetings depend on the ability of attendees to concentrate and participate. Emotions, physical health, and any thoughts taking up real estate in a person’s brain are competing forces that may inadvertently block concentration and participation. Giving people an opportunity to acknowledge and share this information at the beginning of a meeting reduces these problems. For example, clients are anxious about their legal problems. Asking them to use collaboration technology without first defusing anxiety concerns adds another layer of stress and undermines efficient and effective communication.

Who suggested that people limit background noise and side conversations?

Michael D. Watkins, in a Harvard Business Review article, suggests a written agreement that people will limit background noise and side conversations, talk clearly and at a reasonable pace, listen attentively and not dominate the conversation during virtual meetings.

What is a driving agenda?

A driving agenda is a detailed agenda, distributed with sufficient notice of the meeting, that drives discussions forward in a focused, effective and efficient matter. A detailed agenda lists expected discussion topics and the relevant information to be digested in advance, decisions to be made, and expected outcomes related to the purpose of your meeting. This enables people to prepare for the meeting and propose changes or additions to your agenda.