Should you have any new information, you should send it to the attention of that person. Most firms will respond, but it may take three weeks or more from the time you first register your complaint. If we don’t get a response within a reasonable time, we will attempt to contact the firm again.
If the business disagrees with your information or they believe you are not legally entitled to an adjustment, this office cannot compel a firm to resolve a complaint. In such a case, we will inform you of your options. The main option in such disputes is to bring a legal action, such as in Small Claims Court. If the amount claimed by you is over the limit handled by Small Claims Court, a private lawsuit may be necessary. The state Consumer Protection Act provides a remedy for individuals who have been harmed by unfair or deceptive business practices. If you are successful in such a suit you may also recover the costs of bringing suit, including your attorney’s fees.
One criterion we use in selecting cases for legal action is the extent to which the activity harms the public as a whole. Another consideration is how likely our action will be in discouraging unfair practices in the future.
If the amount claimed by you is over the limit handled by Small Claims Court, a private lawsuit may be necessary. The state Consumer Protection Act provides a remedy for individuals who have been harmed by unfair or deceptive business practices.
In many cases the business will respond with a satisfactory solution, that we will forward on to you, and the case will be closed.
Office of Disciplinary Counsel: Receives, reviews, and may investigate grievances; recommends disciplinary action or dismissal; presents cases at hearings.
The Washington Supreme Court has exclusive responsibility for the lawyer discipline and disability system in Washington. Under the Washington Supreme Court's Rules for Enforcement of Lawyer Conduct, the Supreme Court delegates regulatory authority to the Washington State Bar Association's Office of Disciplinary Counsel, the Disciplinary Board, and hearing officers. Ethics rules adopted by the Washington Supreme Court are the Rules of Professional Conduct. For information on discipline for limited practice officers and limited license legal technicians, see the 2020 Discipline System Annual Report.
Read the Court Order and Revised and Extended Administrative Order (revised and extended May 5, 2020).
The Washington State Bar Association's physical office is closed to the public. The Office of Disciplinary Counsel is continuing its work through online communications. Please communicate with us by sending messages and required information to the email address of the assigned disciplinary counsel on the matter. If there is not an assigned disciplinary counsel or you do not have disciplinary counsel’s email address, send email to caa@wsba.org. If you are filing a grievance, please use our E-Grievance Form (accessible on our Concerns About a Lawyer . Responses to mailed grievances will be delayed. We will update this information as soon as WSBA onsite processes resume.
In most states, you can file your complaint by mailing in a state-issued complaint form or a letter with the lawyer's name and contact information, your contact information, a description of the problem, and copies of relevant documents. In some states, you may be able to lodge your complaint over the phone or online.
When a client fires a lawyer and asks for the file, the lawyer must promptly return it. In some states, such as California, the lawyer must return the file even if attorneys’ fees haven’t been paid in full. Lawyer incompetence. Lawyers must have the knowledge and experience to competently handle any case that they take on.
State Disciplinary Boards. Each state has a disciplinary board that enforces state ethics rules for lawyers. The board is usually an arm of the state’s supreme court and has authority to interpret ethics rules, investigate potential violations, conduct evidentiary hearings, and administer attorney discipline.
Lawyers are given a lot of responsibility and often deal with serious matters, from criminal charges to child custody to tax and other financial matters. When you hire a lawyer, you are trusting him or her to represent your interests in the best manner possible. To protect the public—and the integrity of the legal profession—each state has its own code of ethics that lawyers must follow. These are usually called the “rules of professional conduct.”
Conflicts of interest. Lawyers owe a duty of loyalty to their clients, which means they must act with the client’s best interests in mind. This includes avoiding situations that would create a conflict of interest—such as representing two clients on opposite sides of the same case or taking on a new client who wants to sue an existing client.
Lawyer incompetence. Lawyers must have the knowledge and experience to competently handle any case that they take on. They must also be sufficiently prepared to handle matters that come up in your case, from settlement negotiations to trial. Conflicts of interest.
The American Bar Association publishes the Model Rules of Professional Conduct, which lists standard ethical violations and best practices for lawyers. Some states have adopted the model rules as their own ethical rules, while others use it as a guide and modify or add rules.
If you are unsure whether your concerns with an attorney involve professional misconduct, in most states you can call or email the disciplinary office and discuss the matter prior to submitting a written complaint. Contact information for attorney regulatory authorities, by jurisdiction:
If you believe an attorney has committed professional misconduct, you have the option of filing a complaint with the attorney regulatory authorities in your juris diction (links below).
Some examples of attorney practices that violates the Rules include: Failure to provide an accounting of your money or property held by the attorney. Commingling your funds with the attorney's own money. Refusing to return your file at the conclusion of the representation.
Some examples of attorney practices that violates the Rules include: Serious neglect of your case. Failure to provide an accounting of your money ...
The first step in making a complaint is usually to try and resolve the problem directly with your lawyer. The best way is to write a letter to your lawyer, outlining your concerns and explaining what you want the lawyer to do.
Putting your complaint in writing helps the lawyer to understand your issues. Keep a copy of your letters and any replies.
You can make a written or oral statement to the Committee. Law Society of WA. (link is external) on (08) 9324 8600. This is the main professional association for lawyers. The Law Society does not have any legal powers to deal with complaints, but may be able to assist with your concerns.
Undue delay occurs when the lawyer does not deal with your case within a reasonable time.
If this happens to you, get legal advice straight away. Some lawyers specialise in claiming compensation for people who have suffered because of professional negligence.
As a professional, lawyers are expected to provide a reasonable standard of service to their clients. Sometimes lawyers make mistakes or don't do what is expected of them. As a client, you are entitled to complain about:
Lawyers, like everyone else, can make mistakes. If you think your lawyer has made a serious mistake and caused you psychological harm, financial loss or physical injury, you may have a claim against them for negligence. An example of a negligence claim could be if you were prevented from receiving compensation for an injury because your lawyer didn't lodge your compensation claim in time.
The State Bar’s Office of Chief Trial Counsel handles complaints about unethical attorney conduct from several different sources, including clients, family and friends of clients, courts, opposing counsel, members of the public or other third parties, and anonymous submissions.
If you lost money or property because a lawyer did something dishonest, you may be able to recover it by filing an application with the Client Security Fund. But first you need to file a complaint against the attorney.
If the review determines that the alleged facts establish a violation, the matter will be investigated. Complaints and investigations are confidential. If, after investigation, the evidence does not establish a serious violation, the State Bar may issue a warning to the lawyer.
If criminal conduct is suspected, the State Bar may also refer the matter to a law enforcement agency for investigation and potential prosecution.
With the exception of anonymous complaints, the State Bar notifies the complainant of receipt of the complaint. An experienced State Bar attorney will review the complaint to determine if the facts are sufficient to show that an ethical violation occurred. Additional documents from the complainant may be needed to complete this evaluation.