Perhaps the most common kinds of complaints against lawyers involve delay or neglect. This doesn't mean that occasionally you've had to wait for a phone call to be returned. It means there has been a pattern of the lawyer's failing to respond or to take action over a period of months.
What is Legal Malpractice? Legal malpractice is when an attorney makes a grievous error in handling a case. Lawyers are held to a general standard and codes of ethical and professional conduct.
Even where an attorney made an obvious mistake, that mistake must have injured the client. The classic example of negligence is the attorney who did not file a lawsuit before the statute of limitations expired.
Members of the public can lodge complaints against any law professional through a legal hotline called the “Trustline” initiative which is run by the Law Society of South Africa and the Attorneys Fidelity Fund. The public can lodge complaints at 0800-202-036 or at trustline@tip-off.com.
Five things not to say to a lawyer (if you want them to take you..."The Judge is biased against me" Is it possible that the Judge is "biased" against you? ... "Everyone is out to get me" ... "It's the principle that counts" ... "I don't have the money to pay you" ... Waiting until after the fact.
No matter what name the agency in your state goes by, they will have a process you can use to file a complaint against your attorney for lying or being incompetent. Examples of these types of behavior include: Misusing your money. Failing to show up at a court hearing.
This is a basic principle of tort law. Failure to act in accordance with one's duty of care will constitute a violation of the standard of care (applicable to the situation) and give rise to negligence liability. To sum it up: a mistake gives rise to negligence when the mistake violates the standard of care.
If your attorney is not experienced or efficient, they may have missed a deadline or made another mistake and aren't willing to confess their error. There could also be some bad news that is entirely outside of the attorney's control.
If your lawyer makes a mistake in your matter, you can sue the lawyer for malpractice. Generally, clients should file legal malpractice lawsuits within one year of the date when the attorney-client relationship ended, or the claim can be barred.
We can assist with telephonic queries and/or with logging complaints. Email us at info@obssa.co.za or call 0860 800 900.
The Legal Ombudsman can only look into complaints about regulated legal service providers: solicitors, barristers, licensed conveyancers, cost lawyers, legal executives, notaries, patent attorneys, trade mark attorneys, law firms and companies providing legal services, such as some accountants.
If you have complained to your solicitor about poor service and you are not satisfied with their response, you can contact the Legal Ombudsman. The Legal Ombudsman deals with poor service, such as: delayed or unclear communication.