To be able to listen actively, you need to remove distractions. Have technology put away and on silent, and take a moment to clear your mind and focus on the person before you begin your conversation.
5 Active Listening Skills that Make Better Lawyers. Active listening is one of the most invaluable skills you can develop throughout the course of your legal profession. By doing so, you’ll be better able to understand clients at varying socioeconomic demographics to get clear information on which to build a case.
This aspect of active listening can only be developed with practice and mindfulness techniques. Approach every conversation with the mindset that this person has something valuable to teach you. Listen for hints between the lines, as well as to get a better understanding of the bigger picture.
Maintaining interest is the key element of capturing important details while talking to a client. This can be challenging, as those with a higher IQ often struggle to listen out of boredom. It can also be challenging to maintain active listening without mentally planning a case around what’s being said.
Asking open-ended questions is the best way to have a client expand on what they’ve said and offer more information. Asking closed-ended questions will often get you a one-word answer. Use these questions to clarify and get a better understanding of what your client is telling you.
To ensure that you understand what the client is saying, take some time to paraphrase. Repeat their words back to them and ask if you’re understanding correctly or if there are things that need further clarification. This exercise will help you ensure that your information is valid before responding, creating efficiency in your workflow.
According to the experts at CLW family lawyers, it’s the trusting atmosphere that encourages clients to be honest and open, as well as relaxed enough to share intimate details of their situation. To establish trust and build a rapport, practice ...
Some people want a divorce lawyer who is compassionate, someone who can show empathy and support. Others want their divorce lawyer to be a bulldog. Some people expect their personal injury lawyer to be aggressive; some want their immigration attorney to be kind. Different people want different types of lawyers. In your first meeting with clients, feel them out. Or directly ask them what they expect from you. That way you can adjust your communication to meet their needs. If you don’t want to adjust your pitch, volume, or tone for your clients, then recognize that you may need to tailor your marketing strategy to attract people who want a lawyer who sounds just like you.
For the most part, lawyers are pretty mindful of the words they use and try to avoid lawyer speak. They want to give their clients the right information, not mislead them and be helpful. Getting this right takes practice. Sounding right also takes practice. It’s worth taking the time to work on how you sound.
As Robert tells you his news, several thoughts are running through your mind. “This is #^&%@! I’ve known and mentored Robert since he was a summer associate!” “Why didn’t he tell me earlier that he was thinking about leaving?” “Who will pick up the slack on my matters? I will, of course. And I get to train someone all over again.”
At first, you notice that Robert is not making eye contact with you and his voice is unsteady, neither of which is typical of your many conversations over the years. Whatever he is here to say, this is hard for him. This is confirmed by his word choices: “tough decision,” “risk,” “loyalty.”
Several years ago, I took formal training to become a certified life coach. When I began, I thought I already was a strong listener. I genuinely liked to hear others’ stories. For example, in my previous job as a law school career counselor, I considered it a terrific day when my calendar was filled with student appointments.
In my 25 years of experience as a practicing lawyer and legal career development professional, I have observed that lawyers spend the vast majority of their work time—when they are not talking, that is—as self-focused listeners.
Listening is an essential part, a necessary precondition, of communicating well. Effective listening requires close attention to another person, thoughtful observation not only of words but of body language, withholding jumping to conclusions, and curiosity. Thanks again to OSU’s Anne Ralph.
Law students often come at legal writing brandishing a thesaurus because they don’t want to sound repetitive and, they fear, simplistic. In fact as experienced legal writers know, “elegant variation” (a term coined by Richard Wydick) may introduces ambiguity, which most of the time in legal writing is very, very bad.
This Thursday, I will be pleased to moderate a panel on productive communication between insurance adjusters and insurance defense counsel. Attorney Jeremy Richter of Webster Henry and claims adjuster Nikki DeWitt of Carolina Casualty Insurance Company will be the panelists at the event sponsored by the CLM’s Alabama chapter.
Thanks again to OSU’s Anne Ralph. She also writes about narrative as it is shaped (distorted?) by the rules of civil procedure. See more of Anne’s legal scholarship here: https://papers.ssrn.com/sol3/cf_dev/AbsByAuth.cfm?per_id=1669761